Conflict is a natural part of working with people—but it doesn’t have to be destructive.

 Now it's time to take the next step.

This practical guide provides proven strategies to recognize early warning signs, manage anxiety in yourself and your team, and use effective processes for decision-making and consensus. Drawing on the insights of Bowen Family Systems Theory, Ballou equips leaders to stay calm, differentiated, and focused, even in moments of high tension.