Conflict in the workplace costs organizations many billions of dollars annually. Much of this conflict can be prevented or managed to create value from this energy that could otherwise be destructive and unproductive energy. Hugh Ballou's webinar demonstrates how Transformational Leadership skills can help leaders identify, prevent, and manage conflict.

When CPP Inc.--publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument--commissioned a study on workplace conflict, they found that in 2008, U.S. employees spent 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days. That's a lot of time spent gossiping, protecting turf, retaliating, recruiting people to one side or the other, planning defenses and navigating the drama. More importantly, that's time not spent answering customer questions, filling orders, serving communities, or doing the job employees were hired to do.

These dynamics are multiplied in nonprofits, churches, and synagogues when there are many volunteers.

Learn to equip yourself to move toward conflict and address issues before they become a nuclear disaster.